Return Policy and Warranty Policy
At TYCORUN ENERGY we pride ourselves on resolving any issue our customers have in an efficient and timely manner. Someone form our Customer Service team will contact you. At that time shipping will be determined. Customer is responsible for all return shipping charges outside of approved warranty claims.A credit or replacement battery will be issued once the return is received. Credit or Replacement will be determined based on the circumstances of the return.
If you have any questions, please refer to our online order terms or contact us.(NOTE: These are Lithium Batteries and there are government mandated shipping requirements that must be followed) Return available in 10 days in case of quality issue of the lithium ion battery.
TYCORUN ENERGY warranties for each product sold by tycorun-energy-storage.com after the date of purchase, as evidenced by the original receipt (the “Warranty Period”).It is necessary to mention that manufacturer has no obligation under this Warranty with respect to any defects or damage to the Battery arising from any abuse or mishandling of the products.
1-Year Limited Warranty
All TYCORUN ENERGY products (excluding LiFePO4 batteries) carry a 1-year limited warranty against defects in materials and workmanship. This warranty applies to the original owner only and is void if the product is used for commercial use, structurally altered or subjected to stress beyond the physical limits of the materials used in the body or components, or if damaged by abnormal use. Punctures and normal wear and tear are not warranted.
10-Year Warranty of LiFePO4
All TYCORUN ENERGY LiFePO4 batteries come with a 10-year warranty.
TYCORUN ENERGY lithium-ion batteries are built to last. If the battery has a problem and needs to be replaced or repaired,
a warranty for quality problems is provided for 10 years from the date of purchase.
The typical life expectancy of a TYCORUN ENERGY Li
Ion battery is 4,000 charge cycles, or approximately 5-10 years under normal use, depending on the application the battery was developed for(see Battery Specifications).Our policy is to honor product warranties and to perform services only on products purchased from
TYCORUN ENERGY or an authorized TYCORUN ENERGY reseller and only accompanied by a receipt or proof of purchase.
Warranty will not be valid for purchases made from unauthorized resellers, distributors, or drop-shippers.